Criteria for the Impact of Conflict in Internet-Mediated Communication During the COVID-19 Pandemic
https://doi.org/10.18384/2949-5008-2024-3-40-49
Abstract
Aim. To identify the criteria for the impact of conflict interaction on recipients when exchanging comments during the COVID-19 pandemic.
Methodology. A survey was conducted to verify the previously defined criteria for the influence of conflict interaction on interlocutors in Internet-mediated communication. The respondents’ task was to assess each fragment for the presence of a conflict in it and to mark in these fragments components which they considered as conflictogenic.
Results. The following criteria have been identified: the aggressor’s choice of verbal and non-verbal means belonging to the category of conflictogens; combinability of conflictogens in the aggressor’s speech; intrinsic susceptibility of the recipient to conflictogenes of various levels; the degree of recipient’s involvement in the conflict.
Research implications. The theoretical significance of the presented criteria is determined by the need to describe the mechanism for deploying communicative conflicts in electronic text, to build an algorithm for preventing conflict in specific speech situations.
Keywords
Internet-mediated communication,
comment,
communicative conflict,
impact criteria,
pandemic COVID-19
Supporting agencies: This research was supported by the grant from the President of the Russian Federation МК-1675.2022.2 (A comprehensive pragmatic-linguistic study of the mechanisms for provoking and preventing the emergence and development of conflict situations in virtual environment in pandemic conditions).
About the Author
O. Yu. Gukosyants
Pyatigorsk State University
Russian Federation
Russian Federation
Olga Yu. Gukosyants – Cand. Sci. (Philology), Assoc. Prof., Assoc. Prof., West-European Languages and Cultures Department, Institute of Translation Studies, Russian Studies, and Multilingualism; Researcher of the Scientific-Educational Center of Applied Linguistics, Terminology Studies and Linguocognitive
Technologies
av. Kalinina 9, Pyatigorsk 357532, Stavropol Territory
References
1. Belous N. A. [Socio-cultural Aspect of Analysis of Speech Conflict Behaviour]. In: Izvestiya Rossijskogo gosudarstvennogo pedagogicheskogo universiteta im. A. I. Gercena [News of the Russian State Pedagogical University named after. A. I. Herzen], 2008, no. 62, pp. 30–36.
2. Belous N. A., Oskolkova N. V. [Conflict Discourse vs Conflict Text]. In: Vestnik Sankt-Peterburgskogo universiteta. Ser. 9 [Bulletin of St. Petersburg University], 2007, no. 4, pt. II, pp. 96–107.
3. Gukosyants O. Yu. [Some markers of authorial conflict intention in Internet comments during the COVID-19 pandemic]. In: Medialingvistika [Media Linguistics], 2023, no. 10 (3), pp. 301–318. DOI: 10.21638/spbu22.2023.302.
4. Gukosyants O. Yu., Alimuradov O. A., Khakiyeva Z. U. [Communicative Strategies and Tactics of TrollsAggressors in Computer-Mediated Communication during COVID-19 Pandemic]. In: Nauchnyj dialog [Scientific Dialogue], 2022, vol. 11, no. 7, pp. 175–196. DOI: 10.24224/2227-1295-2022-11-7-175-196.
5. Gukosyants O. Yu., Yakhyaeva A. A. [Lexical Means of Demonstrating Insults in Comments to Posts in the LiveJournal of the COVID-19 Pandemic Period]. In: Vestnik PGU [Bulletin of PSU], 2022, no. 3, pp. 133–137.
6. Kur’yanovich A. V. [Invective Speech Genres in the Space of Modern Interpersonal Communication]. In: Vestnik Tomskogo gosudarstvennogo pedagogicheskogo universiteta [Bulletin of Tomsk State Pedagogical University], 2005, no. 3 (48), pp. 106–112.
7. Makarenko G. S. [On the Relationship between the Concepts of “Conflict-Prone” and “Conflict-Prone” Text within the Framework of the Study of Legal Linguistics]. In: Nauchnoe nasledie V. A. Bogorodickogo i sovremennyj vektor issledovanij Kazanskoj lingvisticheskoj shkoly: trudy i materialy mezhdunarodnoj konferencii. T. 1 [Scientific Heritage of V. A. Bogoroditsky and the Modern Vector of Research of the Kazan Linguistic School: Proceedings and Materials of the International Conference, Kazan’, 06–07 dekabrya 2022 g. Vol. 1.]. Kazan, Kazan (Volga Region) Federal University Publ., 2018, pp. 139–142.
8. Semenets O. P. [Types of Linguistic Conflict Triggers and Their Role in Speech and Psychological Conflicts]. In: Sibirskij filologicheskij forum [Siberian Philological Forum], 2021, no. 3 (15), pp. 15–32.
9. Tret’yakova V. S. Rechevoj konflikt i garmonizaciya obshcheniya: avtoref. dis. … d-ra filol. nauk [Speech Conflict and Harmonization of Communication: Abstract of Dr. Sci. Thesis in Philological Sciences]. Moscow, 2003. 36 p.
10. Tubalova I. V., Emer Yu. A. [Conflict Text in Oral and Virtual Everyday Communication]. In: Vestnik Tomskogo gosudarstvennogo universiteta [Bulletin of Tomsk State University], 2013, no. 377, pp. 30–35.
Supplementary files
Review
Views:
71
Email this article 